If your IPTV Smarters Pro is playing only audio without video, don’t worry—you’re not alone. Many IPTV users experience this issue, and fortunately, there are several ways to resolve it quickly.

In this guide, we’ll explore step-by-step troubleshooting methods to fix the IPTV Smarters Pro audio-only problem, explain its possible causes, and suggest alternative IPTV players if the issue persists.

Why Is IPTV Smarters Pro Playing Audio Only?

Before diving into the fixes, let’s understand what causes this video playback issue. Here are some common reasons:

• Corrupted or outdated app files
• Incorrect video codec settings
• Cache overload affecting performance
• Incompatible IPTV streams
• Server-side issues from your IPTV provider
• Internet speed problems affecting video decoding

Now, let’s go through the best troubleshooting solutions to restore video playback.

1. Reinstall IPTV Smarters Pro

One of the most effective ways to fix video playback issues is to reinstall the app. Over time, corrupt files or outdated versions can cause functionality problems.

Steps to Reinstall IPTV Smarters Pro

1. Uninstall the app from your device.
2. Download the latest version from a trusted source. You can follow the official Guide D’installation for proper installation instructions.
3. Reinstall the app and log in with your IPTV credentials.
4. Test the video playback to check if the issue is resolved.

2. Clear Cache and App Data

Sometimes, cached files can interfere with video playback, leading to an audio-only issue. Clearing the cache refreshes the app’s performance and often resolves the problem.

How to Clear Cache in IPTV Smarters Pro

1. Go to your device’s settings.
2. Navigate to “Apps” and select IPTV Smarters Pro.
3. Tap on “Storage”, then “Clear Cache”.
4. Restart the app and check if the issue persists.

3. Check Your Internet Connection

Slow or unstable internet can cause video decoding errors, leading to audio playing without video. Here’s how to optimize your connection:

• Run a speed test – Ensure you have at least 10 Mbps for HD streaming.
• Restart your router – This can refresh your network and improve performance.
• Use a wired connection – Ethernet cables provide a more stable connection than Wi-Fi.

4. Adjust Video Decoder Settings

Sometimes, incompatible codecs prevent video from playing while allowing audio to function. Try adjusting the decoder settings:

How to Change Video Decoder in IPTV Smarters Pro

1. Open the IPTV Smarters Pro app.
2. Navigate to Settings > Player Settings.
3. Change the decoder type from Hardware to Software (or vice versa).
4. Save the settings and restart the app.

5. Contact Your IPTV Provider

If you’ve tried the above solutions and the issue persists, the problem might be on your IPTV provider’s end. Streaming servers may be down or experiencing technical issues.

How to Get Support from Your Provider

• Explain the problem clearly – Mention that audio is working, but video is not displaying.
• Request alternative stream links – Some servers may have better compatibility with your device.
• Ask about server status – If the IPTV provider has ongoing issues, they should notify users.

If your provider is unable to resolve the issue, you might need to consider a different IPTV service.

6. Try an Alternative IPTV Player

If IPTV Smarters Pro continues to fail, you can switch to another player that may be better optimized for your device and IPTV provider.

Best IPTV Player Alternatives

• TiviMate – Great for Android TV users, offering advanced features.
• XCIPTV Player – Provides a smooth streaming experience with various customization options.
• Perfect Player – Simple, lightweight, and widely compatible with IPTV streams.

7. Check Your Refund and Subscription Policy

If you’ve exhausted all troubleshooting options and still face issues, it might be time to review your IPTV service’s refund policy. Some providers offer refunds or subscription transfers if technical problems cannot be resolved.

Check the official Refund and Returns Policy for details on getting a refund or switching services.

Final Thoughts

Fixing the IPTV Smarters Pro audio-only issue can be frustrating, but with the right troubleshooting steps, you can restore video playback quickly.

Key Takeaways

• Reinstall the app to refresh corrupted files.
• Clear cache and app data to remove glitches.
• Optimize your internet connection for smooth streaming.
• Adjust video decoder settings for better playback compatibility.
• Contact your IPTV provider for server-related problems.
• Try an alternative IPTV player if Smarters Pro isn’t working.
• Check refund policies if issues persist.

By following these steps, you should be able to fix the problem and enjoy uninterrupted IPTV streaming.